FAQs
The answers you need
What happens if a spoke breaks?
Firstly, sorry to hear that happened! Depending exactly where the spoke broke you may need to remove some excess spoke from the nipple, ideally without dropping the nipple inside the rim. Then just reinstall the missing spoke.
If the nipple does fall inside the rim, no bother, you can get it out via the valve hole. To position it back in place, put a threaded magnetic piece into the nipple and use a magnet through the rim to guide the nipple back into place. Remove the temporary magnetic piece and install the spoke.
WHAT is the returns process?
Firstly get in touch with us via the form below or email support@qbikewheels.com to state the reason for your return. We will provide return shipping instructions and a form to be placed in the box with the returned items. Returns should be identified within 14 days of receipt.